Welcome to Hook Florist. These Terms & Conditions govern your use of our website and online flower delivery services for customers in Hook and the surrounding areas. By placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before you make a purchase. If you do not agree to these Terms, please refrain from using our services.
Our online flower delivery service is offered to individuals and businesses located in Hook and nearby areas. Customers must be at least 18 years old and legally capable of entering into binding contracts. By placing an order, you confirm that you meet these eligibility criteria and reside within our delivery zones.
Ordering from Hook Florist is designed to be a straightforward and secure process. The following outlines the steps involved:
We reserve the right to decline or cancel any order at our discretion, in which case you will be notified and a full refund issued where payment has already been taken.
Payment for all products must be made in full at the point of order through the available secure online payment methods on our website. Prices are displayed in GBP and include all applicable taxes unless otherwise stated. Delivery fees for Hook and surrounding areas are clearly displayed at checkout.
Hook Florist reserves the right to change prices at any time, but this will not affect orders already confirmed by us. We do not accept responsibility for pricing, typographical, or other errors in any offer published by Hook Florist, and we reserve the right to cancel orders arising from such errors.
Your financial information is never stored on our website; all transactions are securely processed in accordance with the Payment Card Industry Data Security Standard (PCI DSS).
Flower deliveries are made to addresses within Hook and the surrounding areas, as specified on our website and during checkout. Specific delivery dates and times are subject to availability and operational requirements. While we make every effort to deliver on the requested date, we cannot guarantee delivery on public holidays or during periods of high demand, such as Valentine’s Day and Mother’s Day.
Where a recipient is unavailable, we will attempt to leave the flowers in a safe place or with a neighbour, unless otherwise instructed by you. If delivery cannot be completed, we will leave a calling card with details on how to arrange redelivery or collection.
Customers are responsible for informing the recipient that a delivery is expected, especially for surprise orders. If flowers are not collected or redelivered within a reasonable timeframe, Hook Florist cannot accept liability for items that have perished due to delay.
Occasionally, certain flowers or products may be unavailable due to seasonal variations or supply constraints. In such cases, we reserve the right to substitute products with similar items of equal or greater value, maintaining the overall style and quality of the bouquet. We make every effort to inform customers of significant substitutions before delivery.
If you need to cancel your flower order, please contact us as soon as possible. For orders scheduled for next-day or same-day delivery, cancellations must be received a minimum of 24 hours before the scheduled delivery time to qualify for a full refund. Cancellations received after this period may not be eligible for a refund, particularly for perishable goods that may already be prepared or dispatched.
Amendments to your order (such as changes to delivery date, address, or message) should be requested in good time. We will endeavour to accommodate changes but cannot guarantee all requests can be fulfilled after processing has begun.
In the unlikely event that we are unable to fulfil your order, Hook Florist will contact you to agree a suitable replacement, an alternative date, or process a full refund at your discretion.
Due to the perishable nature of flowers, returns are not generally accepted. If you are dissatisfied with the quality of the flowers or service received, please notify us within 24 hours of delivery. We may request photographic evidence to support your claim. After investigating your complaint, we may offer a replacement, partial refund, or other remedy at our discretion.
Please note, minor damage to bouquets or arrangements, including some stems or petals bruised during transit, may not qualify for a full refund or replacement provided the overall bouquet remains fit for purpose. Any refunds given will be made to the original payment method only and processed promptly once agreed.
Hook Florist will not be liable for:
To the fullest extent permitted by law, our maximum liability for any claim arising under these Terms & Conditions, whether in contract, negligence or other, shall be limited to the value of the order in question. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot lawfully be excluded or limited.
You are responsible for:
From time to time, Hook Florist may offer promotional codes or vouchers. These may only be used according to their stated terms and are non-transferable, non-exchangeable, and cannot be redeemed for cash. Only one voucher or promotional offer can be used per order unless otherwise specified. We reserve the right to withdraw or amend promotions without notice.
All content on the Hook Florist website, including images, text, logos, and branding, is the intellectual property of Hook Florist or its licensors. Such content must not be used, reproduced, or distributed without our prior written permission.
Customer information is collected and processed in accordance with applicable UK data protection laws. Full details on how your data is used and protected are set out in our Privacy Policy, available on our website. We do not sell or share your personal information with third parties except as required to fulfil your order or by law.
These Terms & Conditions, and any contract between Hook Florist and you, are governed by the laws of England and Wales. Any dispute arising from or relating to these Terms or the sale of goods and services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Hook Florist reserves the right to update or amend these Terms & Conditions at any time without prior notice. Changes will be effective as soon as they are posted on our website. Continued use of our site and services after any such changes constitutes your acceptance of the revised Terms & Conditions.
If you have any questions about these Terms & Conditions or require assistance with your order, please contact us through the designated web form on our website. We are here to help customers in Hook and the surrounding areas and will respond to all queries as promptly as possible.
Note: These Terms & Conditions apply to all flower delivery customers located in Hook and its surrounding areas, as specified on our website and order forms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hook, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hook.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
