At Hook Florist, we take great pride in delivering only the freshest, most beautiful flowers to our valued customers across Hook and surrounding areas. As a trusted local Hook florist supplying both homes and businesses nearby, we understand how important quality and reliability are when it comes to floral gifts and arrangements. That's why we offer a clear Returns, Refunds and Complaints policy, underpinned by our Fresh Flowers Guarantee – your satisfaction is always our priority.
We take every measure to package and transport your flowers with the utmost care. However, if your flowers arrive in a damaged or unsatisfactory condition, we ask that you notify us as soon as possible after delivery. To help us resolve the issue swiftly, please provide a clear description of the problem and, if you can, a photograph of the item received. This allows us to assess the situation accurately and provide the best resolution for you.
We guarantee that all fresh flowers delivered in Hook by our team will reach you in prime condition. Our arrangements are prepared to ensure they remain vibrant and fresh for at least five days after delivery, given suitable care. If you notice your flowers are not up to standard or wilt sooner than expected within this freshness window, please let us know so we can address your concerns immediately.
Your experience matters deeply to us. If your order is damaged, does not meet our freshness guarantee, or falls short of your expectations, you can request either a full refund or a replacement arrangement. Simply contact our friendly team within 24 hours of receiving your delivery to discuss your preferred solution. We will guide you through the steps and process your refund or arrange a new delivery promptly. Please keep the original flowers and packaging available for collection or inspection if requested by our staff.
We aim to ensure your experience is seamless and your feedback is always valued. To make a complaint about your flowers or our service, please get in touch with us directly and provide your order details along with a clear explanation of your concern. Our customer care team will acknowledge your complaint as quickly as possible and keep you updated throughout the process. We strive to resolve all complaints swiftly and to your satisfaction, demonstrating our commitment as Hook's most trusted florist.
As a local florist rooted in the Hook community, we are devoted to exemplary service and exceptional quality. Your trust means everything to us – that’s why every order is backed by our Returns & Refunds Policy and our Fresh Flower Guarantee. Thank you for choosing Hook Florist for your floral needs. We look forward to serving you now and for years to come.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
